We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. After 15 days, your item is no longer eligible to be returned.
Your item must be unused, in its original packaging, and in the same condition that you received it to qualify for a return. Additionally, your order number and/or receipt are required as proof of purchase.
To start a return, you can contact us at [email protected]. Please reference your order number when you contact us.
We will provide you with a pre-paid return shipping label and instructions on how to ship the package if your return is approved. The return shipping address will be communicated via email. Items returned to us without an explicit return request will be deemed unacceptable and non-refundable.
You can always contact us for any returns-related questions at [email protected]
Damages and Issues
We request that you promptly notify us of any defects, damages, or if incorrect items are present in your order. This will enable us to assess the situation and rectify any necessary adjustments. You have three (3) days from the date of receipt to notify us of any damage or defect in the acquired item.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products (including special orders, custom label candles, and other bulk or custom items), and personal care goods (such as special gift boxes). Please get in touch via email if you have questions or concerns about your specific item.
Refunds
We will notify you by email once we’ve received and inspected your return, and let you know if the refund was approved or not. Approval depends on whether the product meets the above requirements of being unused and in its original packaging.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to you.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].